What your client expects- Breeze Bites

Todays’ technology has created consumer monsters and because of this technology consumers can get anything instantaneously, on-demand and all without leaving the comfort of their home.

A customers’ definition of what’s fast and what’s not has grown more extreme and expectation of timelines doesn’t just apply to product and services delivery, it also applies to how fast you respond to any issues or demands customers shoot your way. 

Typos are no longer acceptable in a cut and paste world, not in stock or long delivery dates are not acceptable. Todays’ technology and process improvements over the years have done away with waiting and customers have grown accustomed to it. Customers and clients expect efficiency, reliability and convenience everywhere they go. 

When it comes to event management, expectations are even higher. Clients aren’t just looking for cool photo booths or digital displays - they expect event managers to provide a service in a way that’s highly personal and ultra-modern. Staying in the know of technology will help you stay ahead of the game, elevate your brand and surprise your clients.

Personal touch

Making things personal in event management is a given (we know that), but there is more opportunity to improve this by using the latest technology to make client experiences even more tailored and personal. Think about how you can further personalise every contact point, from the first email, invite and every other communication sent to convert potential prospects and make your client relationships even more meaningful.

Convenience

Today’s clients expect this same ease of purchasing in every facet of their lives, including events. If you’re trying to convert a potential lead into a client there is one simple, yet often overlooked way to improve this. Make the booking process as seamless and convenient as possible. No one likes multiple websites, multiple buttons and constant adding of personal information. There is easy and simple to use technology for this.

Mobile connectivity 

Did you know that on average people check their smartphones 150 times a day? When you do the math, that’s every 6.5 minutes. Your clients are engaging with you through their smartphones more than ever, and they expect a mobile-friendly experience. From browsing your website to every online communication during the event planning process, all digital interactions with your client should be responsive, uncomplicated and easy.

Welcome to the age of the modern client and they are here to stay.

For any enquires on Event Management Gold Coast, Corporate Events Gold Coast, and Conference and Incentives Days please call Jo. Jo can bring all her experience, passion and skill to the table to create a fresh and innovative partnership with you. Click here to get our ebrochure & download our PDF.

Jo Kane

Events Gold Coast